Frequently Asked Questions
Quick answers about Roger That Tech products, ordering, shipping, and support.
Are your products made to order?
Yes. Every item is made especially for you after you order. Fourthwall handles production, payment processing, shipping, and order support for Roger That Tech.
When will my order arrive?
Production and delivery times vary by product and destination. The best current estimate is shown during checkout. Once your order ships, you will receive tracking information by email.
How can I track my order?
Use the tracking link in your shipping-confirmation email. If the link has not updated or your package appears delayed, submit your order number through our secure order-support form.
Can I change or cancel my order?
Use the edit or cancellation link in your order-confirmation email as soon as possible. Orders can be changed before they enter production. Once production begins, changes and cancellations may no longer be available.
Do you accept returns or exchanges?
Because every product is made to order, we do not accept general returns, exchanges, or sizing-related returns. If your item arrives damaged, misprinted, or with another visible quality issue, contact us within 30 days of delivery so Fourthwall can review a replacement or refund. See the full Returns & FAQ policy.
What should I send for a damaged or misprinted item?
Please include your order number and clear, well-lit photos showing the full item, the product tag, and the damaged or misprinted area. Send everything through our secure order-support form for the fastest resolution.
How do I choose the right size?
Review the size information on the product page before ordering and compare it with a garment you already own. Because sizing choices are not eligible for returns, please double-check before checkout.
Do you ship internationally?
International shipping is available where offered at checkout. Import taxes, duties, or customs fees may apply and are the customer’s responsibility unless they are collected during checkout.
Which payment methods do you accept?
Checkout supports major credit and debit cards, PayPal, Apple Pay, Google Pay, and—where available—Klarna, Afterpay, or other local payment methods.
Still need help?
For an existing order, use our secure order-support form. For general store questions, email hello@rogerthattech.com. We usually reply within 1–2 business days. You can also visit our Support & Contact page.